The Pros and Cons of Dayforce | TrustRadius (2024)

Using Dayforce has allowed us to bring information and processes together under one system - Recruiting, Hiring, Scheduling, Timesheets, Performance, Compensation, Benefits, Payroll, and Reporting. Previously we had multiple systems that didn't all talk to each other and we had to use a lot of spreadsheets to report on data.

We do use the EEO-1 and California Pay Data reporting which export in the correct format so we just have to upload saving us a lot of time. Creation of overtime policies, benefit eligibility all falls on the customer and whether the customer has enough knowledge to set those up correctly.

We're able to pull together employee data fairly quickly for exporting. We usually export the data and then work with it in Excel or PowerBI.

I can see everything about an employee without going through 3 different systems. It reduces the amount of time spent pulling together a full picture of someone's employment. We also have more control of configuring things like benefits and bonuses.

If you have consistent schedules, not a lot of changes with employees (transfers, promotions, changes in schedules or hours), Dayforce would probably meet your needs. If you need maximum flexibility, you may struggle with Dayforce. Also, if you have some basic SQL and XML experience, you will be able to work through creating custom fields in reports and creating custom forms. Customers do much of the implementation and on going work in Dayforce so you do need to be prepared to commit time to implementing and maintaining the system.

There are some really terrific ones and there are some that are just awful. I have had to escalate cases just to get a human assigned to it. I have had to explain basic Dayforce functionality to the support person that was supposed to be helping me resolve an issue. The best people in Support are the people who have worked in HR or benefits or compensation or payroll for another organization before moving to Ceridian. They understand the why behind the how. I wish Ceridian would hire more of them instead of just straight up software support folks.

I wasn't aware that there was Premium Support. We use the Support portal for all of our cases unless it's a true emergency and then we call directly. Ceridian no longer assigns a team to a customer; you get who you get. There are some really terrific support people and when you find them, make sure you keep their name handy.

There is a person that handles benefit file feeds and she is absolutely amazing because she used to be a benefits manager so she understands the why behind file feed data. She had some excellent ideas on how to update parameters to make things easier for us going forward.

Once you have things configured, a lot of the functionality appears seamless to users. It's configuring that takes time.

Yes-For basic things like punching in/out, viewing schedules it's great. I don't use it as a manager so I'm not as familiar with how our managers use it.